Hassle-Free Returns
Refund & Return Policy
Last updated: July 22, 2026
We want you to love your KIRA KIRA products. If something isn't right, here's how returns work.
Return Window
You must submit a return request within 3 days of receiving your product by emailing thekirakiragroup@gmail.com with your order number and the reason for your return.
Condition of Returned Items
We accept returns regardless of whether the product has been opened or used.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
Refunds
Once we receive your returned item, we will process your refund to your original payment method within 3-5 business days. You will receive an email confirmation once your refund has been issued.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us at thekirakiragroup@gmail.com within 3 days of delivery with a photo of the issue, and we'll make it right.
Questions
Email us at thekirakiragroup@gmail.com — we're happy to help.